Returns & Exchanges
We want you to love your Totes purchase, which is why we offer a hassle-free 30-day return policy for all unused and original-condition items. Whether you need a different color or a full refund, our team is dedicated to ensuring your complete satisfaction.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your Totes items in their original box.
Ship It Back
Drop off your package at any authorized carrier location or schedule a pickup to send your return back to our warehouse.
Receive Your Refund
After our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing